FAQ

- Orders -

How do I place an order?
To place an order on our website, you need to first register as a customer. Once done, you will receive a temporary password to your specified email address and you can then login to the site and place your order. We also accept orders by email, office@globalsport.se and by phone: +46-40 45 65 27

What is the minimum order amount?
We removed our limit for minimum orders. All orders will be processed, large or small.

- Delivery -

How long is the deliverytime?
Global Sports goal is to meet orders as soon as possible, usually within 24 hours (during weekdays.) Goods in stock will therefore reach our customers within two business days in normal cases (Sweden,Denmark,Finland & Norway). For all outher countrise please contact us for the deliverytime for your country. If the goods are backordered you will be notified via email. Delivery times are expected delivery times and we at Global Sports can not guarantee that the goods arrive within the time specified because of unforeseen delays may occur. If this type of delivery problems arise we will let you know and send details by email.

How will my order?
We use DHL to send out the majority of our orders. At the orders of long / large products such as poles, javelins, hurdles, landing areas, etc.. we use DHL or Freight DSV. We always ensure that the best delivery company and alternative is chosen for shipping your order.

My item was damaged when I received it?
In a row. shipping damage so the notification shall be submitted promptly to the current carriers. Customer is responsible for this notification is done. Upon notification to the Global Sports informed of the damage so that we can send replacement product.

 - Returns & Exchanges -

Can i return my order?
We always offer you the possibility to return your order within 14 days of your purchases. However, this applies only if the following conditions are met:

• The product is completely unused and flawless
• Complete original package must be returned in its entirety to be fully intact.
• Cash receipt / invoice must be presented for the guarantee / return policy
• All returns must be sent to:
  
  Global Sports Scandianvia AB
  Skogsviksvägen 3
  236 33 Höllviken
  Sweden

How do I return an item?
Returns must only be made after consultation with the Global Sports. The return must be such bill or returned a note attached stating who is returned to them and if you require another product / size instead.

I want to change the size, how do I do?
If you have ordered a pair of shoes or any clothing that does not fit so you can obviously great to byta.Det All you need do is inform us about the change and what size you wish to change. Then you just send the product back to us and we send you the right one.

How do I make a complaint?
If a product is defective (concerning transportation damage, see below), you should complain to the Global Sports UK Ltd within a reasonable time and in certain ways return the item. You should examine all goods carefully on receipt to make sure that they are error free and functioning properly and that they have the features you'd expect.

When returning a product, please contact Global Sports Scandianvia AB's customer service, preferably by e-mail to office@globalsport.se or via Global Sports Scandianvia AB's website at www.globalsport.se, and give orders or invoice number and reason for complaint.

Returns should preferably be returned in original packaging or other product suitable for packaging, well packed in approved by the postal outer packaging (such as brown corrugated cardboard). Any damage due to inadequate packaging will be charged our customers. Global Sports Scandianvia AB controls / testing products submitted in accordance with your error description, it is therefore an advantage if it is as detailed as possible. If the item is found to be faultless, a charge of fn 299 € including VAT to cover Global Sports UK Ltd's costs of returning the goods.

Goods delivered on pallets must, if they returned, loaded on pallets to prevent product damage during transport.

Transport damage should be reported on the day you receive the delivery to Global Sports customer service via e-mail: office@globalsport.se. You should under no circumstances be releasing a package that appears damaged, even if you think the contents are undamaged! If you discover damage after you opened the package, immediately notify the seller to Global Sports UK Ltd and current freight companies.

My shoes are broken, can I complain about them?
Complaints of shoes can only be done at manufacturing defects, such as failure of the threads or other errors due to an error from the manufacturer. Damage caused by wear and tear / hard use can not be claimed.
In order to implement the complaint, we need to have the broken shoes in return so that we in turn can return it to the manufacturer.
 

- Other issues -

Can you sponsor me with spike shoes / clothes?
We appreciate you contacting us, asking for sponsorship. Unfortunately we have no way to sponsor active with spike shoes or clothes right now. For questions about sponsorship, we recommend that you contact directly to the relevant manufacturers.

Which spikes to fit my shoes?
In the case of spikes to spike shoes, there are some "rules" to consider.

    * For all Sprint / löprenar so is the maximum length of spikes 6/7mm.
    * In the hope of branches and spears so 9mm is the longest maximum nail length. However, there may be restrictions on the various arenas that do not allow more than 6/7mm. To be on the safe side check the organizer PM for the contest.
    * The shape of the nails have no practical significance but the main thing is that they are not too worn, if you then select one nålspik, pyramid spikes or trappetsspik has no major significance.
    * The threads are the same on all nails and is therefore suitable for all the famous brands spike shoes.

I can not find my size?
If it is so that the size you are looking for is not in the size of the list so it usually means that the shoe is completely sold out for now also at our suppliers. Of course we'll try to help you as best they can to find a shoe for you. If there is a shoe that you are interested in where the size is temporarily so please contact us by mail or phone and we'll do our best to order the shoe for you. We do this course at no extra cost.